What is “Hunar Se Rozgar Tak”?
The Ministry of Tourism has launched Skill Development Program called “HUNAR SE ROZGAR” under the scheme of “Capacity Building for Service Providers”, as a part of the Suo-Motu initiatives.
Courses offered under HSRT (Hunar Se Rozgar Tak)
1. Multi Cuisine Cook →
Syllabus
- 1. Arranging for Food Resources
- 2. Maintaining Inventory Control
- 3. Ensuring Efficient use of Resources
- 4. Directing kitchen helper for initial preparation
- 5. Cooking vegetarian and non-vegetarian food items
- 6. Customizing food items as per consumer’s requirements
- 7. Expediting and ensuring quality control
- 8. Interacting with superiors and colleagues
- 9. Achieving customer satisfaction through Customer-centric Service
- 10. Achieving customer satisfaction by displaying professional etiquettes
- 11. Services and facilities specific to age/ gender special needs
- 12. IPR and Copyright
- 13. Hygiene and Cleanness
- 14. Safety standards and procedures and work hazards
- 15. Basic knowledge of a Foreign / State Language
After completing this program, participants will be able to:
- 1. Arrange and manage food resources in the kitchen
- 2. Cook variety of food
- 3. Communicate with customer and colleagues
- 4. Maintain customer- centric service orientation
- 5. Maintain standard of etiquette and hospitable conduct
- 6. Follow gender and age sensitive service practices
- 7. Maintain IPR of organization and customers
- 8. Maintain health and hygiene at workplace
- 9. Maintain safety at workplace
- 10. Learn a foreign / local language
2. Food & Beverage Service Steward →
Syllabus
- 1. Identifying Service area and resources required
- 2. Preparing and rechecking the service area
- 3. Greeting Customers
- 4. Order Taking
- 5. Serving Food and beverage
- 6. Cleaning Tables and side board after dining
- 7. Presenting bill
- 8. Receiving Payment
- 9. Spotting Customer Service Issues
- 10. Resolving Customer problems
- 11. Interacting with superiors and colleagues
- 12. Communicating with customers
- 13. Service Quality requirements
- 14. Achieving customer satisfaction through Customer-centric Service
- 15. Etiquette
- 16. Achieving customer Satisfaction by being professional
- 17. Services and facilities specific to age/ gender/ special needs
- 18. How to behave with women at workplace
- 19. IPR and Copyright
- 20. Cleanliness
- 21. Hygiene
- 22. Work Hazards
- 23. Safety Standards and Procedures
After completing this program, participants will be able to:
- 1. Plan for serving food and beverages
- 2. Greet customers, take order and serve
- 3. Apply relevant Customer service skills
- 4. Clean tables and counters
- 5. Exhibit proper etiquette and conduct
- 6. Deal with customer payment and resolve customer service issues
- 7. Follow health, hygiene and safety practices in the industry
- 8. Effectively communication with Guests and Colleagues
3. Room Attendant →
Syllabus
- 1. Identifying housekeeping requirements and resources
- 2. Preparing for housekeeping activities
- 3. Cleaning Floors
- 4. Cleaning washrooms and bathrooms
- 5. Replenishing supplies in washrooms and bathrooms and completing cleaning duties
- 6. Cleaning furniture and upholstery
- 7. Cleaning vertical spaces, fittings, internal glass spaces
- 8. Obtain Linen and covers and change bathroom linen
- 9. Making bed, checking and changing linen
- 10. Periodic room servicing
- 11. Deep cleaning requirements
- 12. Reporting
- 13. Keeping areas neat, tidy and in good order
- 14. Maintain upkeep
- 15. Waste disposal
- 16. Checklists and registers
- 17. Escalation matrix
- 18. Reporting and documentation
- 19. Interacting with superiors and colleagues
- 20. Communication with customers
- 21. Etiquette
- 22. Achieving Customer satisfaction by being professional
- 23. Services and facilities specific to age / gender/ special needs
- 24. How to behave with women at workplace
- 25. IPR and Copyright
- 26. Cleanliness
- 27. Hygiene
- 28. Work Hazards
- 29. Safety standards and procedures
After completing this program, participants will be able to:
- 1. Prepare for housekeeping operations
- 2. Waste disposal
- 3. Provide janitorial service
- 4. Effective communication
- 5. Cleaning furniture, fittings and vertical surfaces
- 6. Proper etiquette and conduct
- 7. Bed making
- 8. Health, hygiene and safety
Eligibility Criteria →
- Attendance should be more than 80% of total hours
- All applicants should be between 18 -28 years of age
- Must have “Adhaar Linked” bank account
Documentation →
- Passport Size pictures – 2
- Adhaar Card (Attested copy)
- Bank Passbook (Attested copy)
- Birth Certificate
- 10th Pass Certificate
Guidelines →
- Selection of students is purely based on eligibility criteria
- Trainees with 90% of course specific attendance and above will be entitled to the payment of a one-time stipend
- Trainees with 90% and above attendance only will be permitted to appear in end of the course test
- Trainees who pass the test will be awarded the joint certificate of the NCHMCT & Implementing STDC
- There is no application fee chargeable
- Per batch a minimum of 20 trainees will be selected and if there more number of eligible candidates batches will be added
- Graduate Level Degree or higher qualification students are not eligible for admission to the program
How to Apply? →
Candidates may apply to visit campus or by sending mail to ranusingh.vtp@gmail.com
When will the Batch begin?
- Batch will be start as early as possible
- The students will be informed by phone
- Heritage Knowledge City, 13th KM Milestone, Bamrauli Katara, Fatehabad Road, Agra-282006, Uttar Pradesh, India
- info@hihtworld.com